4.3 English for Telephoning & Intercultural Communication Skills


4.3 English for Telephoning & Intercultural Communication Skills 

Inhalte: 

“English for Telephoning“

  • Good Telephone Call – Opening a Call & Structuring a Call & Closing a Call
  • Transferring Information – Telephoning in English – Connecting People
  • Communication Difficulties – Calling Back – Complaining – Taking Messages
  • Making Appointments & Arrangements– Cross Cultural Tips for Telephoning
  • Telephone Rules / Tips – Telephone Conferences

“Interactive & Intercultural Communication“

  • Cultural Briefing, The Effects of Global Business, Case Study : Combining Global & Local
  • Types of Culture, Gender and Communication, Stereotyping
  • Cultural Influences, Body Language, The Native and Non-Native Speaker
  • Profiling Corporate Cultures, Case Study : Telephone Language, Learning Styles
  • Profiling Group Cultures, SWOT Analysis, Case Study : Troubleshooting
  • Cultural Dilemmas, Culture & Communication, Work Types
  • Communication Styles, Positive Communication, Developing Intercultural Competence

Dauer:
20 Unterrichtseinheiten

Veranstaltungsort:
Weltweit – Hotels, Seminareinrichtungen, im Unternehmen

Veranstaltungsdatum:
permanente Seminare


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