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+49 (0) 611 - 20585289
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+49 (0) 0173 - 1520673
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contact[at]katjabahlsen.com
4.3 English for Telephoning & Intercultural Communication Skills
4.3 English for Telephoning & Intercultural Communication Skills
Inhalte:
“English for Telephoning“
- Good Telephone Call – Opening a Call & Structuring a Call & Closing a Call
- Transferring Information – Telephoning in English – Connecting People
- Communication Difficulties – Calling Back – Complaining – Taking Messages
- Making Appointments & Arrangements– Cross Cultural Tips for Telephoning
- Telephone Rules / Tips – Telephone Conferences
“Interactive & Intercultural Communication“
- Cultural Briefing, The Effects of Global Business, Case Study : Combining Global & Local
- Types of Culture, Gender and Communication, Stereotyping
- Cultural Influences, Body Language, The Native and Non-Native Speaker
- Profiling Corporate Cultures, Case Study : Telephone Language, Learning Styles
- Profiling Group Cultures, SWOT Analysis, Case Study : Troubleshooting
- Cultural Dilemmas, Culture & Communication, Work Types
- Communication Styles, Positive Communication, Developing Intercultural Competence
Dauer:
20 Unterrichtseinheiten
Veranstaltungsort:
Weltweit – Hotels, Seminareinrichtungen, im Unternehmen
Veranstaltungsdatum:
permanente Seminare
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+49 (0) 611 - 20585289
-
+49 (0) 0173 - 1520673
-
contact[at]katjabahlsen.com